Job details
name of the company:Infosys
Education Qualifications:Any graduation
Name Of The Post:Technology Analyst
Eperience:0-2 Yrs
Job Location: Across India
Salary:As For Industry
Job Description:
Knowledge Management : Document and share own learnings from the project (technically as well as from domain perspective), seek information and leverage knowledge from other projects IN ORDER TO drive higher efficiency effectiveness and preserve organization knowledge.
Client Management : Participate in handling customers as onsite coordinator IN ORDER TO provide right level of information to the customer and the PM and to undertake onsite specific activities of the project to ensure successful delivery of the project.
Maintenance : All the activities Listed above IN ORDER TO enhance the application and maintain the Quality as per the requirements,SLAs.
Production Support : Respond to the issues assigned, do analysis, participate in estimating the effort needed to implement solution or work around, suggest / implement work around, communicate to all the stake holder and close the issue as per the agreed timelines IN ORDER TO ensure support availability as per agreed SLAs.
Transition : Participate and Prepare KT sessions, document the understanding, take on shadow support IN ORDER TO Take up or Transfer the Primary Responsibility activities.
Warranty : Respond to production issues, arrive at a solution with inputs from stakeholders, participate in estimating the effort needed to implement solution, test and implement the solution IN ORDER TO enable the application availability as per agreed Service Levels.
Implementation : Participate in creating the implementation plan as per the project level quality plan and work on go live activities as per the Implementation plan IN ORDER TO enable productionization of application with out any issues
Testing : Perform Validation activities (Functional , integration, system, User experience) based on the plans, identification and validation of defects found (Including UAT), Creation and Reviewing of Artifacts (Test Scripts, Documentation, Automation, Setups ), participate in performance testing IN ORDER TO ensure a quality Deliverable.
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