Freshers walkins for Support Engineer in Unisys Apply any graduate
Job Details:
Company :Unisys
Website :www.unisys.com
Job Role :Support Engineer
Eligibility :BE/BTech/BSc/BCom/BA/MBA/MCA
Experience :Freshers
Job Location :Hyderabad/Bangalore
Event Date :22 Nov 2014
Event Time :09:00 AM - 12:30 PM
Job Description:
• To act as a single point of contact (SPOC) for all IT Customers.
• To maximize service availability.
• To restore service whenever possible.
• To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
• Maintain Hosted client services for extended application and client access.
• Create Portable user profiles to enable agility.
• Stateless device deployment to ease support and replacement.
• Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.
• Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
• Creation of content for Self-Service Portal Solutions and L0 support.
Key Responsibilities:
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies:
• Communication skills - written and verbal.
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated.
• Excellent Problem Solving and Customer Service Skills.
• Drive for results.
• Attention to Detail.
• Customer Focus.
Selection Process:
1. Screening Rounds.
2. Aptitude Test.
3. Technical, Operations & HR Round.
Documents to Carry:
• Education mark sheets (all semester / year mark sheets) & certificates from 10th standard to highest degree attained. Photocopies should be including both front and back sides of the mark sheet and certificates.
• PAN card, if they don’t have please ask them apply immediately.
• One passport size colour photograph.
• Proof of identity. Any one of the following documents. Passport, Driving Licence, Voter’s ID card or PAN card.
• Address proof current and permanent. Any one of the following documents. Most recent BSNL phone bill, Electricity bill, Water bill, Lease deed, Rent deed, Ration card or Passport.
Venue Details:
Hyderabad Walkin Address:
Unisys Global Services,
India, DLF Cyber City,
Gachibowli, Hyderabad,
India.
Bangalore Walkin Address:
Unisys Global Services,
India,Purva Premier, 135/1,
Residency Road, Near Richmond Circle,
Opp. Bangalore Club,Next to Chancery Pavilion,
Bangaluru 560025.
Tags@Unisys Off campus drive,It Freshers Jobs,It walkins
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