Microland Recruitement 2014 As Service Engineer in Bangalore for 2014 passouts BE/B.Tech
About Microland :
Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 2,700+ professionals across its offices in Europe, Middle East, North America and India. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform. Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services, Microsoft’s Best Indian Infrastructure Partner for the 8th consecutive year, Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group, one of the leading service providers in Remote Network & Voice Infrastructure Management Services by Gartner, ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
Job Details:
Job:Service Executive
Eligibility : BE/B.Tech
Location : Bangalore
Job Category : IT/Software
Last Date : 29 Sep 2014
Job Type : Full Time
Hiring Process : Face to Face Interview, Group Discussion
Microland - Job Details:
Qualification :
B.E/ B.Tech - (Any Specialization) candidates from 2014 Batch
Skills Set :
Basics of networking & Microsoft OS/Office Automation products skills .
Job Responsibilities :
Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
Handling users and key users
Review and follow up on action items till logical closure
Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
Desired Skills :
Good Communication competency – be able to express the problem to the stake holders, seek help, Escalate and demand support
Knowledge of using Service desk tool
To be able to get work done and persistent follow up till logical closure of issues
MS office skills and computer operations, terminologies of IT environment
ITIL Process & quality awareness
To have keen interest in working/supporting/managing Help desk function
Understanding users needs and converting them into service activity
Company Profile:
A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. Microland has built extraordinary partnerships with global customers, nurturing them with rare commitment for years. Commitment to place the customer ahead of everything else. Commitment to highest standards of governance and business ethics. Commitment to provide solutions and services of the highest quality.
Hiring Process :
Group Discussion
Face to Face Interview ( Soft Skills + Technical )
HR Interview
Important Dates:
Last date for the receipt of Online applications is on 29 Sep 2014
`APPLY NOW
About Microland :
Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 2,700+ professionals across its offices in Europe, Middle East, North America and India. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform. Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services, Microsoft’s Best Indian Infrastructure Partner for the 8th consecutive year, Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group, one of the leading service providers in Remote Network & Voice Infrastructure Management Services by Gartner, ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
Job Details:
Job:Service Executive
Eligibility : BE/B.Tech
Location : Bangalore
Job Category : IT/Software
Last Date : 29 Sep 2014
Job Type : Full Time
Hiring Process : Face to Face Interview, Group Discussion
Microland - Job Details:
Qualification :
B.E/ B.Tech - (Any Specialization) candidates from 2014 Batch
Skills Set :
Basics of networking & Microsoft OS/Office Automation products skills .
Job Responsibilities :
Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
Handling users and key users
Review and follow up on action items till logical closure
Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
Desired Skills :
Good Communication competency – be able to express the problem to the stake holders, seek help, Escalate and demand support
Knowledge of using Service desk tool
To be able to get work done and persistent follow up till logical closure of issues
MS office skills and computer operations, terminologies of IT environment
ITIL Process & quality awareness
To have keen interest in working/supporting/managing Help desk function
Understanding users needs and converting them into service activity
Company Profile:
A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. Microland has built extraordinary partnerships with global customers, nurturing them with rare commitment for years. Commitment to place the customer ahead of everything else. Commitment to highest standards of governance and business ethics. Commitment to provide solutions and services of the highest quality.
Hiring Process :
Group Discussion
Face to Face Interview ( Soft Skills + Technical )
HR Interview
Important Dates:
Last date for the receipt of Online applications is on 29 Sep 2014
`APPLY NOW
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